Location: NairobiDescription: JOB TITLE: SENIOR ENTERPRISE PLATINUM SUPPORT ENGINEER REF: TECHOLOGY-SEPSE-JUL 2013 We are pleased to announce the following vacancy in the Network & Service Operation Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below: Reporting to the Senior Manager – Enterprise Technical Support – the holder of the position will perform daily EBU 2nd Line technical support operations for Enterprise customers and resolution of Enterprise Service desk escalations within SLA. Key Responsibilities: Troubleshoot and resolve tickets on customers issues raised on email/phone and escalations from Enterprise service desk; Analyze trends and report on customer SLA performance; Recommend and review customer solutions to ...
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