Location: Port ElizabethPublish Date: 26-07-2013Expiry Date: 2013-12-31Description: Job Title: Service Consultant Business Unit Discovery Health Department Client Services Location Port Elizabeth Type of Position Permanent Key Purpose To take calls and assist all discovery clients with queries and provide query resolutions. Key Outputs Dealing with multiple telephonic queries from Discovery member, brokers and franchises. Dealing with all queries through to resolution. Logging of all queries Keeping clients up to date with their queries Ensuring excellent quality service to all members Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries/correspondence and reporting on it on a weekly basis Routing all enquiries to correct departments ...
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