Location: NairobiDescription: JOB TITLE: TEAM LEADER ICT HELP DESK The Team Leader ICT Help Desk main role will be to oversee user queries logged through ICT help desk, monitor system user access and act as the liaison for ICT projects to support the business. The successful applicants will have the following key responsibilities: Manage the ICT help desk function to ensure all user queries are responded to and closed within agreed timelines to support and deliver the business. Management and custodian of ICT vendor SLA’s, and ICT documentation for ease of reference, retrieval and business continuity. Maintains records of ICT policies...
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