Location: JohannesburgPublish Date: 18-07-2013Expiry Date: 2013-07-31Description: Job Title: Quality Lead – End User Services Job ID SO_DEL-0579560 Job type Full-time Regular Work country South Africa Position type Professional Work city Johannesburg Travel No travel Job area Operations (all other) Business group SO Delivery Job category Other Business unit End User Spt Job role General Job role skillset General Commissionable/Sales-Incentive jobs only No Job description Roles and Responsibilities: Proactively manage the improvement, streamlining and “value add” of the Quality programmed within the Service desks; accountable for the development and maintenance of systems and procedures to ensure world class customer service. The goal is to recommend and develop consistent quality standards and ...
↧