Job Ref. No: 4323100 Location : DSM at TTCL Headquarters Reports To: Call Centre Supervisor Key Responsibilities: 1. To answer customers inquiries regarding TTCL products and services also provide any other information related to our business. 2. To answer calls from customers by the use of Call Centre telephony system within defined time-limits. 3. To handle customer issues in a pleasant, confident, and very helpful telephone manner 4. To resolve customers complaints quickly in accordance with TTCL processes and procedures. 5. To handle contentious calls effectively, with empathy and assertiveness where needed 6. To accurately record detailed customer inquiries, requests and complaints into the CRM software for further management. 7. To resolve customer’s complaints in a courteous manner and escalate ...
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