Location: KigaliDescription: JOB TITLE: CALL CENTER AGENTS REPORTS TO: CALL CENTER SUPERVISOR DEPARTMMENT: COMMERCIAL LOCATION: KIGALI JOB PURPOSE Being the key contact point between WB and the callers, the general role and purpose of agents is to receive all inbound calls and execute all outbound calls as required. This is not limited to; Answering-incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. To successfully execute this function, all agents will be required to receive training in the WB reservations systems and passenger handling procedures in general. DUTIES AND RESPONSIBILITIES Answer phones professionally; Respond to customer inquiries; Research required information using available resources; Handle and resolve customer complaints; Provide customers with...
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