Location: NairobiDescription: JOB TITLE: WORKFORCE PLANNING MANAGER REF: CC_WPM_JUNE_2013 We are pleased to announce the following vacancy within the Customer Care Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below: Reporting to the Senior Manager Business Planning and Workforce, the successful candidate will be responsible for providing support to the Call Centre department through workforce planning, resource optimization, performance monitoring and variance analysis aimed at aiding management in decision making and optimal utilization of call center agents. The job holder’s key responsibilities will be to: Oversee the development and implementation of effective workload...
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