Location: NairobiDescription: JOB TITLE: SENIOR MANAGER CORE, PREMIUM & SMS SEGMENT REF: CC_SMCPSS__JUNE _2013 We are pleased to announce the following vacancy in the Call Centre Operations Department within the Customer Care Division In keeping with our current business needs; we are looking for a person who meets the criteria indicated below: Reporting to the Head of Department, Operations, the primary objective of this role is to define, implement and sustain the customer service operations strategy to meet the demands of customers within the segments classified as CORE and Premium customers; managing the SMS and outbound team and Leading a team of shift managers, Team leaders and...
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